Privacy Policy

Last updated: 10 June 2025

1. Introduction

Mainspring ("we", "us", "our") is committed to handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. It applies to all information collected through this website and through direct contact with our workshop at 35 Thanon Phaya Thai, Ratchathewi, Bangkok 10400, Thailand.

If you have any questions about this policy or our handling of your data, please contact us at [email protected].

2. Information We Collect

Information you provide directly

• Name and contact details (email address, phone number) submitted via the enquiry form or in person
• Information about your watch(es) provided for service assessment purposes
• Correspondence by email or telephone

Information collected automatically

• Website usage data via analytics tools (pages visited, time on site, browser type)
• Cookie identifiers as described in our Cookie Policy
• IP address for security and fraud prevention purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and manage service bookings
• To maintain a record of services performed on watches in our care
• To communicate service updates and completion notifications
• To improve the performance and content of this website
• To fulfil our legal obligations under Thai law

Legal basis for processing

Where we process your personal data, we do so on one of the following bases: your consent (which you may withdraw at any time), the performance of a service agreement, our legitimate interests in operating the workshop, or compliance with a legal obligation under the Thailand Personal Data Protection Act B.E. 2562 (PDPA).

4. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected. Enquiry records are kept for up to twelve months. Workshop service records (documenting work performed on watches) are retained for up to seven years for business and accountability purposes. You may request deletion of your personal data at any time, subject to any legal retention obligations.

5. Data Sharing

We do not sell your personal data to third parties. We may share information in the following limited circumstances:

• With parts suppliers or specialist contractors, where necessary to fulfil a service (only the information needed is shared)
• With analytics service providers who process data on our behalf under data processing agreements
• With Thai authorities or courts where required by law

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. These include access controls on systems holding personal data, secure email communication, and restricted physical access to workshop records. In the event of a data breach that poses a risk to your rights, we will notify the relevant authority and affected individuals in accordance with applicable law.

7. Cookies

This website uses cookies to support basic functionality and to understand how visitors use the site. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

8. Your Rights Under the PDPA

Under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights:

• The right to be informed about how your data is used
• The right to access your personal data held by us
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time (where processing is based on consent)
• The right to data portability in a structured, machine-readable format
• The right to lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect when the policy was last revised. Continued use of the website after any changes constitutes acceptance of the updated policy.

12. Contact

For questions, data requests, or complaints regarding this Privacy Policy, please contact:

• Email: [email protected]
• Address: 35 Thanon Phaya Thai, Ratchathewi, Bangkok 10400, Thailand
• Phone: +66 86 514 9302